If you missed any of the 16 presentations at last month's Wild Wisconsin Winter Web Conference, you can still watch recordings of the webinars.

Don Reynolds, retired director of the Nolichucky Regional Library in Tennessee, presented a 4-hour Association of Rural and Small Libraries pre-conference session “What Do I do Next?: A Work Plan for the Director of a Rural and/or Small Public Library.” His presentation focused on ways library staff can "find the community’s pulse, assess its health, and address the need

The Learning Round Table of the American Library Association offers their top ten customer service skills for library staff: