Take 20 minutes to view one of the bite-sized training videos in the new Digital Bytes series, created by the Wisconsin Valley Library Service.
Each topic is broken into short lessons, meant to be practical and applicable to any size of library. Each one consists of a video, a Digital Byte Training Guide, and links to Further Reading that supplement the recording.
The series so far includes these three topics:
- Customer Service: The Role of Body Language
"This byte focuses on customer service in the library, and more specifically, how body language and facial expressions can have an impact on the service we provide."
- Customer Service: The Role of Positive Language
"This byte focuses on how using positive language can improve library service. What phrases should we be using regularly? Which ones should we avoid?"
- Customer Service, Phone and Email Tips
"This byte focuses on customer service in the library, and more specifically, how we can best communicate with patrons and colleagues over the phone and via email."
The trainings are meant to be viewed as bite-sized pieces, and at least two are planned to be released each month.