The Public Library Association (PLA) national conference was held in Portland, Oregon March 23 - 27, 2010. If you didn't attend, you can still get great info from the articles and blog posts from the editors of Library Journal and School Library Journal.
My favorite quotes from #PLA2010 tweets: “Your library is as friendly as your least friendly public service employee.” [source] “2 key phrases to avert difficult situations: I’m sorry that happened AND I can take care of that for you." [source]
You can get program session handouts at PLA's website; here's a sample of what you'll find there:
- From Not to HOT: Turning Your Unknown or Mediocre Library into the Happening Place in the Community!
- Oh, I Wish I'd Said.... (aka: Dealing with Difficult People)
- Shortcuts to Greatness or 10 Things that Great Libraries Know and Maybe You Don't
- Safety in Small Libraries
- Every Voice Makes a Difference: Frontline Library Employee Advocacy
- The Public Library as the Homeschooler's Library
- Signature Fundraisers for Small Public Libraries
LJ & SLJ also compiled their Picks of the Top Tweets (messages sent via Twitter) for Wednesday, Thursday & Friday. You can read more tweets via this Twitter search for the #pla10 hashtag and this Twazzup mashup of tweets, photos & links.
Here are samples of what you'll find there:
- I Have These Statistics—Now What?
- The Importance of Local History Collections
- Spicing Up Teen Services
- A Strategy for Redesigning the Staff for Better Customer Service
- Reaching “Quarter-Life” Adults and Young Professionals (twentysomething and thirtysomething adults)
- It's Never Too Late To Interact Online
- Virtual Session on Security at the Library
- New Study Illustrates Impact of Public Access Computing in Libraries
Find these and others at PLA2010 Conference News.