Attend These Free Webinars in October

ImagePlan to attend these free webinars; all you need is your computer & speakers or headphones (no microphone needed.) If you attend a live webinar, it may be counted as a Category B continuing education activity towards renewing librarian certification.

eReaders: Best Practices
Tuesday October 2, 11am - Noon
Register here "Nineteen libraries in Washington participated in a pilot project last year.  Half circulated eBook readers and the other half trained staff and their public to use eBook readers.  The libraries ranged the gamut from community colleges to school libraries to public libraries both large and small.  If you have questions about eReaders, this would be a good workshop to attend."
Provided by the Washington State Library

What's New in Series Nonfiction: Fall 2012
Tuesday October 2, 1 - 2pm
Register here
"There’s so much going on in the world of series nonfiction we’re following our August “Scoop on Series Nonfiction” webinar with presentations from four more of the top publishers in this booming field: Crabtree Publishing Company, The Creative Company, Rosen Publishing, and Scholastic Library Publishing. Moderated by Booklist’s Books for Youth senior editor Daniel Kraus."
Provided by Booklist

A Closer Look at the New Science of Motivation
Wednesday October 3, 9 - 10am
Register here
"The new science of motivation has identified exciting and effective alternatives to the traditional ways that people have been motivated in the workplace. In this webinar, best-selling author and motivation expert Susan Fowler will show you how to open your mind to a different way of motivating yourself as an individual. You’ll learn: How to choose a higher quality of motivational experience; How motivation is a skill that can be taught, learned, nurtured, and sustained; The three ways you can apply motivation skills—at an individual level, as a leader, or from an organizational perspective. Don’t miss this opportunity to learn how to shift from a quantity of motivation to a quality of motivation experience. Motivation is a skill that any individual can learn and that managers can use to foster a more optimally motivating environment."
Provided by WebEx

Nonprofit Boards and Effective Governance
Wednesday October 3, Noon - 1pm
Register here
"The nonprofit governing board has been described as an ineffective group of effective people. Trustees are recruited for their stature, skills or connections, and then are not fully engaged. Why do nonprofits so broadly fail to use their boards wisely? And how might they do better? We will look at four interrelated areas: membership (including recruitment, development, self-assessment), process (including structure, meetings), capacity, and fiduciary issues. Takeaways: How to assemble an effective board; How to structure and operate a board effectively; How to engage trustees and increase mutual satisfaction; Specific tools and resources that will increase board effectiveness."
Provided by Nonprofit Webinars

How to Overcome Your Board’s Fear of Fundraising, Once and for All
Wednesday October 3, 2 - 3pm
Register here
"The purpose of this webinar is to think systematically through the process of getting your board involved with fundraising. We’ll discuss how to help your board understand and overcome their fears; explore and act on their passions and become dedicated ambassadors, advocates and askers. Takeaways: The two things board members are most afraid of, and how to overcome them;     The two things board members must understand to embrace fundraising; The three ways we go wrong when asking board members to raise funds; How to do a better job making board assignments; How to get every board member raising money."
Provided by Nonprofit Webinars

What’s New for Storytimes
Wednesday October 3, 2 -3 pm
Register here
"Is conducting storytime the favorite part of your job – but also the task in which you feel “burned out?” If so, this webinar will give you ideas to refresh your storytimes with new books to engage your audience. Whether you are relatively new or a longtime storytime presenter, everyone will take away storytime plans, booklists, and resources to revitalize this essential library program."
Provided by Infopeople

Advanced Windows 7 Troubleshooting
Thursday October 4, Noon - 1pm
Register here
"Windows 7 contains a great many features and tools to help advanced users troubleshoot and repair problems from the common to the complex. In this webcast, Mike Halsey MVP, the author of "Troubleshooting Windows 7 Inside Out" and "Troubleshoot and Optimize Windows 8 Inside Out" will talk about these advanced tools, and how you can use them to save time, money and frustration."
Provided by O'Reilly

The Science of Facebook Marketing
Thursday, October 4, 1 - 2pm
Register here
"Interaction on Facebook is a science. In this webinar, HubSpot's social media scientist, Dan Zarrella, will discuss the sociology of the Facebook community and the scientific way of leveraging marketing opportunities on Facebook. This webinar will cover: The behavior of demographic groups on Facebook; The sociology of the Facebook community; The latest data on producing and posting engaging content on your Facebook page; Scientifically proven ways to get your content shared on Facebook."
Provided by HubSpot

Getting Boys to Read: Seeing Your Library Through a Guy’s Eyes
Thursday October 4, 2 - 3pm
Register here
"Ever help a guy find food in the refrigerator? In this fun and informative webinar, you’ll discover how some everyday observations – like that time you maybe helped a guy find the mayo that was right in the front of the fridge – are really vital clues for thinking about getting boys to read in your library. In addition to the fun, the serious side of the topic will be addressed, including why the gap between boys’ and girls’ reading levels is a major concern among health experts and educators, and why the vast majority of reluctant readers are boys. Attendees will learn some tips to promote and support genres that boys like, including comic books, graphic novels, sports, and nonfiction, as well as some ideas for creating reading role models and communities for boys grades K-12. If you want ways to get books in the hands of your guys – and take a different look at how we think about getting boys to read – this session will inspire you."
Provided by School Library Journal

Tech Tools With Tine: 1 Hour of Eventbrite
Friday October 5, 10 - 11am
Register here
"Want a concise demo of how one tool works from a veteran software trainer with a little library context thrown in?  Well, that's our Tech Tools with Tine series!   In this Webinar, Tine will focus on Eventbrite -- a popular online event registration tool that can be used free of charge for free events."
Provided by the Texas State Library and Archives Commission

How to Humanize Your Nonprofit in the Social Media Age
Tuesday October 9, 9 - 10am
Register here
"Ever get jealous that the open, unstructured social media efforts of the community completely trounce your well-planned and even well-funded social media programs? Are you frustrated when your own social media efforts are thwarted by inter-departmental competition? These problems are common, and we can no longer blame them on people “not getting” social media. The blame actually lies in the way we run our organizations. Our mechanical and top-down approaches don’t fit with the more organic and decentralized power of social media. In this session authors Maddie Grant and Jamie Notter will explore aspects of their book Humanize: How People-Centric Organizations Succeed in a Social World on how to create organizations that are more human, thus more compatible with social media. We will dig into some practical ways that anyone can start building more human organizations at the levels of culture, process, and individual behavior."
Provided by Nonprofit Technology Network

Graphic Novels
Tuesday October 9, 11am - Noon
Register here
"Join us for our fall graphic novel webcast! You’ll get a sneak peak at some of the great graphic novels hitting the shelves over the next few months and hear tips on how to share the exciting world of graphic novels with your patrons. Random House will discuss their upcoming titles from DC Comics, Del Ray, Archie Comics, and Kodansha: something for everyone. Hear more about Superman trying to get back in touch with the “normal” people, romantic hijinks staged by a devious novelist just so she can write about them, the real story of Steve Jobs’ failings as well as his successes, and what the best stories are from the epic 20-year history of Sonic the Hedgehog, the longest running comics series based on a videogame. And that’s just a few of the titles starring in this webcast."
Provided by Library Journal, Random House, DC Entertainment, and Marvel Entertainment

More Money for More Good: Three Steps to Help Nonprofits Fundraise
Tuesday October 9, Noon - 1pm
Register here
"A new guidebook from GuideStar and Hope Consulting, More Money for More Good, gives nonprofits three actionable tips for increasing engagement with donors. Join us as the book's co-authors, Bob Ottenhoff, president emeritus of GuideStar, and Greg Ulrich, director of advisory services of Hope Consulting, discuse More Money for More Good and to hear case studies of nonprofits that have already put into action the steps the guidebook recommends."
Provided by GuideStar

Google Yourself Silly
Tuesday October 9, 1 - 2pm
Register here
"Google, the wildly popular search engine, has much to offer the learning professional. This resource, with its specific tools, can help you better design training, communicate with colleagues, and/or find your way to an enriching training site. Using technology in the classroom, you will learn to work withsearch results rankings, conduct special searches, and improve your search effectiveness. Your credibility and personal satisfaction as a learning professional can only be enhanced."
Provided by InSync Training

Ring the Dinner Bell: New Cookbooks to Enjoy
Tuesday October 9, 1 - 2pm
Register here
"Representatives from Perseus Books Group, Sterling Publishing, and Tuttle Publishing will treat webinar attendees to what’s new in their lively lineup of cookbooks."
Provided by Booklist

Mental Health First Aid USA for Library Staff
Tuesday October 9, 2 - 3 pm
Register here
"The in-person Mental Health First Aid course has been taught to library staff around the country, teaching how to recognize the signs and symptoms of mental illness, provide support, deescalate crisis, and if appropriate, refer individuals to services. This highly interactive program employs scenarios and activities to show how to respond in a variety of situations. In this webinar we will briefly outline the history, mission, and pedagogy of the course, then focus on the specific areas of anxiety disorders and psychosis. Library staff who participate in this webinar will learn some practical skills they can take back to their site or organization."
Provided by Programming Librarian

Personal Gadgets and the Library
Tuesday October 9, 2 - 3pm
Register here
"Personal electronics such as tablet computers, ebook readers, MP3 players, and more are now a common part of our information interactions in the library world. Customers are checking gadgets out from us, asking us for content that can be loaded on them, and at times just wishing that we could help them use them more effectively. This webinar will give a broad overview of personal electronics in libraries, focusing on iOS and Android based devices and their management, from both a user and staff perspective. At the end of this one-hour webinar, participants will: Understand abilities and limitations of both iOS (Apple) and Android systems; Have a set of tools to explore in management of both; Know where to go for help with personal electronics."
Provided by Infopeople

Training the Public to Use E-Readers
Wednesday October 10, 9 - 10am
Register here
"IFLS libraries are addressing the demand for help with e-readers in a variety of ways.  Find out what some libraries—of varying sizes—are doing.  Lisa Ludwig (Colfax), Tami Richardson (Rice Lake), Kay Fitzgerald (Polk County), and Mary Vernau (Altoona) will talk about how they make time to help the public with this emerging technology."
Provided by Indianhead Federated Library System

How to Overcome Your Board’s Fear of Fundraising, Once and for All
Wednesday October 10, 2 - 3pm
Register here
"Are you tired of being the ‘best kept secret’ in town? Are you frustrated that people just don’t ‘get it’? Do you know that you could have a bigger impact – if only more people were part of your nonprofit’s family? It is possible to grow a larger – and more engaged – audience to help you advance your cause. In this webinar, we’ll be covering both online and in-person strategies for getting the word out and increasing your list size. Takeaways: One often overlooked strategy to grow your list – just by making one minor change to something you’re probably already doing; Ideas for getting your organization in the paper more often; Tips for getting the most out of the three main social media platforms; The importance of partnerships for list building (and program impact)."
Provided by Nonprofit Webinars

Telling Your Story: Five Secrets for Successful Career Growth and Advancement
Wednesday October 10, 2 - 3pm
Register here
"In today’s complex, fast changing world, having the right skills is not enough for those seeking career growth and advancement. Librarians and information professionals also need to communicate well and effectively tell their story. This webinar helps librarians and information professionals develop the necessary “talking points” to help them communicate their most important message and formulate an encapsulated version of their talking points to be able to take advantage of every window of opportunity, regardless of how brief it might be"
Provided by Infopeople

An Introduction to Raising More Money Without Asking
Thursday October 11, 10 - 10:45am
Register here
"This preliminary webinar will provide you with valuable takeaways and new insights about how to raise more money without asking. To change people’s actions your communication must change. This session will give you fun, new ideas about how to talk about your fundraising needs. This free nonprofit webinar will cover: What is the one thing that causes success in any kind of fundraising?; A review of where you currently share information about your funding needs; How to choose new language to share how much money your nonprofit organization needs to raise; How to use methods other than asking for money so people WANT to support you; Examples of how other nonprofits have shifted their communication and raised more money."
Provided by CharityHowTo

Helping Patrons Find Legal Assistance in their Community: Online Referral Tools
Thursday October 11, Noon - 1:15pm
Register here
"This webinar will highlight online resources for people looking for a lawyer, including where to find referral information for nonprofit legal aid programs, lawyer referral services and state bar programs. Panelists will also discuss a national website with legal help for military members and veterans, and a national directory for individuals seeking assistance with immigration issues. In addition, we'll share tips for how to assess whether an online referral resource is reputable, and common scams to watch out for."
Provided by Pro Bono Net

Nonprofits Get Out The Vote: Countdown to Election Day
Thursday October 11, 1 - 2pm
Register here
"The final weeks leading up to an election are the most important for voters, and during that time the potential to impact turnout is enormous. The event will feature: National nonprofit leaders highlighting the sector’s pivotal role; Nonprofit-specific strategies for the final stages of an effective nonpartisan voter engagement campaign; Examples of local nonprofits incorporating voter engagement into their programs and services; Tips and tools tailored to the last few weeks before Election Day and to Election Day itself."
Provided by Nonprofit Vote

Turning Fans into Donors and Activists Through Social Media
Thursday October 11, 1 - 2pm
Register here
"Okay, so you may have a lot of fans and followers, but unfortunately you can’t measure the success of social media marketing just by your number of fans. The key in leveraging social media to expand your fundraising efforts means you have to convert these fans into constituents. We invite you to join Carie Lewis, Director of Emerging Media for The Humane Society, and Frank Barry, Internet Strategy Manager for Blackbaud, to participate an interactive discussion on how nonprofits are doing just that. Carie will share the key components of The Humane Society’s social strategy and how they are doing more than just raising awareness through their online presence – they’re turning fans into activists!"
Provided by Blackbaud

Warm Up to Reading: Getting Kids Hooked on Books
Thursday October 11, 1 - 2pm
Register here
"The weather may be getting cooler, but books are always hot. Join representatives from ABDO Publishing, DK Publishing, James Lorimer & Co., and Listening Library to learn about books and media designed to spark reluctant readers' interest in reading — be it turning pages or pushing play."
Provided by Booklist

Creating and Sharing Nonprofit Stories that Your Facebook Friends will ‘Like’
Thursday October 11, 2 - 3pm
Register here
"Feeling the daily pressure to cover your nonprofit news?  We’ll show you how to build a conversation calendar that focuses on themes, topics, photos, and videos that will keep your social networks talking about your cause every week for months ahead. In this session you will learn how to focus on the nonprofit news that will mobilize your supporters. Help your Facebook friends ‘Like’ your cause; Increase the number of times supporters hit the ‘Share’ button; Attract attention from people outside your geographic location; Ask your supporters to share info about engagement opportunities."
Provided by GiftWorks

Juggling 101: Managing Multiple Priorities
Monday October 15, 1 - 2pm
Register here
"'Time management' is an oxymoron. You can't change it, or lengthen it, or shorten it, or 'manage' it. This course will help you identify ways to deal with the things you can manage: yourself, others, and the tasks with which you're confronted."
Provided by InSync Training

Makerspaces: A New Wave of Library Service
Monday October 15, 1 - 2pm
Register here
"Makerspaces give people a place to pursue their own interests in building things, using tools (physical or virtual) and connecting with one another. Libraries have expanded on traditional library services to provide DIY/craft/make services, setting up spaces within their buildings and within their communities that allow people to do anything from building model airplanes to 3-D printing to self-publishing novels. Learn what makerspaces are and how they work from librarians who are on the cutting edge of this movement ... they’ll talk about how their makerspace concept began, how it was designed and how it was implemented. You’ll learn about the maker movement in general, the role libraries are playing specifically, and get ideas about how you can get involved and start a makerspace in your library!"
Provided by ALA TechSource

Incubate Leadership @ Your Library
Tuesday October 16, 1 - 2pm
Register here
"Effective leadership in a library community is not performed by any one person. Instead, it is a collective act of many players contributing their toolset of complementary and evolving skills. Leadership "incubates" best in an environment nurtured by collaborative and continuous learning; it often grows accidentally, sometimes unbeknownst to the leader-to-be. Through peer mentoring and other methods, explore ways to create a generative space that nourishes the infectious qualities of leadership. Develop a network of seasoned learners who will incubate leadership, both within your library and in support of the broader community, collaboratively building and leading a rich and fulfilling learning organization."
Provided by WebJunction

Fall Books for Kids
Tuesday October 16, 2 - 3pm
Register here
"From illustrated books to chapter books, topics range from superheroes to farmers, and then some! Discover what it means to be a samurai in Benjamin Martin’s Samurai Awakening, and find out if an American teenager has what takes to save his friends.  Read about Bill Finger, the man who gave Bruce Wayne a name and made him a detective in Marc Tyler Nobleman’s picture book (illustrated by Ty Templeton) Bill the Boy Wonder: The Secret Co-Creator of Batman. See a new take on the classic Old MacDonald nursery rhyme in Old MacDonald Had Her Farm (written by JonArno Lawson, illustrated by Tina Holdcroft) with brightly illustrated pictures and tongue-twisters to help readers learn about vowels while using the same E-I-E-I-O refrain."
Provided by School Library Journal

Merchandising Made Easy
Tuesday October 16, 2 - 3 pm
Register here
"What is 'merchandising' and why should you know about it? Should libraries be set up like retail stores? This webinar will give you the truth about merchandising your collection: It's more than making cute displays, yet it's not difficult. It does require a little staff time, but it's fun—and it does increase circulation. Join us for this webinar with marketing maven Kathy Dempsey, who will discuss tactics, share success stories, and show lots of photos so you can see how to do it well."
Provided by Nicolet Federated Library System

Common Core & More: Surprising Reasons to Go Graphic
Tuesday October 16, 2:30 - 3:30pm
Register here
"Whether you are new to graphic novels or a long-time fan, this is the session for you! Join our expert panel from The Graphic Classroom blog, Capstone, and Booklist Publications for a lively discussion about how you can build on kids’ fascination with graphic novels to meet learning objectives and enhance critical thinking skills, such as prediction and inference. Attendees are automatically entered to win a complete 24 book set of Capstone’s new DC Comics line!"
Provided by Booklist

CCBC Shorts: A (Brief) Monthly Look at Books for Children and Teens
Wednesday October 17, 9 - 9:30am
Register here
"This free webinar will provide information about collections found in the archives of the Wisconsin Historical Society as well as other archives around the world."
Provided by South Central Library System

Readers Advisory: Mystery
Wednesday October 17, 9 - 10am
Register here
"Join mystery fans Kris Farley (Ladysmith), Patti Blount (Durand) and Karen Furo-Bonnstetter (Woodville) for a look at resources for keeping up-to-date on the genre, authors to watch, and a few favorites."
Provided by Indianhead Federated Library System

Engaging Customer Curiosity
Wednesday October 17, 1:30 - 2:30pm
Join the webinar
"How do you engage library customers? People are naturally curious, and are driven to learn about topics of interest. Libraries can engage library customers and create a space for exploration, discovery, and collaboration. Join this session to learn more about techniques for effectively engaging library users, featuring ideas presented at the R-Squared Conference."
Provided by Colorado State Library

New Donors in 90 Days: A Step-by-Step Process
Wednesday October 17, 2 - 3:30pm
Register here
"The current, unprecedented global economic roller-coaster and political uncertainty impact personal philanthropy. This new normal has led to many donors’ anxiety about the future. As a result, people are not making new, first time gifts and are cutting their giving to some of their former charities—if not eliminating them altogether. Then, where are you to find the donors and the money to achieve your goals? We know that with proper planning you can retain your donors. It has been demonstrated that with effective development and stewardship, you can be certain of an enthusiastic donor base and high retention. If you follow systematic procedures, the annual fund program is virtually failsafe. Securing donors is obviously the first step. But then you must acknowledge promptly and effectively, show appreciation regularly and sincerely, and give priority to winning the donor’s heart and mind to the cause. Following this plan will help to create a culture of giving at your organization."
Provided by Nonprofit Webinars

Revitalize the Library Customer Service Experience from Outside In and Inside Out: From Outside In [#1 in a series of 3 webinars]
Wednesday October 17, 2 - 3pm
Register here
"Explore how to meet and exceed customer expectations through a unique V.O.I.C.E. Customer Service Model that explores the Value we create and share, the Opportunity to make a difference, the things we can do to make an Impact, the ways we form Connections and Engage. Identify areas of strength and areas of improvement in delivering responsive, engaging service; Proactively explore how to exceed customer expectations; Map Customer Points of Possibility to determine opportunities for proactively managing expectations; Determine how to meet and exceed 5 Top Customer Needs on each point of customer contact; Explore challenges of  “implementers” of library policy and “regs”; Creating action individual action plan."
Provided by the Texas State Library and Archives Commission

Genealogy Webinar: The Wisconsin Historical Society's Collections and Services
Thursday October 18, 1 - 2:30 pm
Register by emailing AskLibrary@wisconsinhistory.org
"This free webinar will describe the extensive North American collections found in the Society's library and archives as well as the services that make these collections so accessible. This is one of the top five genealogical collections in the country."
Provided by the Wisconsin Historical Society

Make it Money Smart Week @ Your Library April 21-27, 2013
Thursday October 18, 2 - 3pm
Register here
"Join us to learn how your library can be part of 'Money Smart Week @ your library,' a national initiative in its third year between the ALA and the Federal Reserve Bank (Chicago) to provide financial literacy programming to help members of your community better manage their personal finances. Libraries of all types can and do participate, providing programming for all ages and all stages of life on topics such as: basic budgeting; managing student debt; retirement planning; home purchasing; saving money through couponing; and how to prevent identity theft."
Provided by ALA

Three Stories Every Nonprofit Should Be Telling
Wednesday October 24, Noon - 1pm
Register here
"Storytelling works in nonprofit marketing for many reasons. Stories are emotional, and emotions drive giving. Stories are also easier to remember than facts and figures, making it more likely that your supporters will tell others about your good work. During this online writing workshop, we'll remove some of the mystery from the storytelling process by showing you how to use three time-honored storytelling plots: The Challenge Plot, the Creativity Plot, and the Connection Plot. We'll look at several examples of good nonprofit stories, break down why they work, and review how to apply those lessons to your nonprofit's stories. You don't need to be a creative genius or even a great writer to make stories work in your nonprofit marketing."
Provided by Nonprofit Marketing Guide

Open Meetings and Public Records
Wednesday October 17, 9am - Noon
Register here
"The public records law presentation will include a short overview of key topics, followed by more in-depth discussion of significant recent developments. Basic familiarity with the public records law will be assumed. Briefly reviewing these sections of the Public Records Law Compliance Outline before the program is recommended: I., II., IV.A.-D. (pages 1-9), V., VI., VII., VIII.A.-B. (pages 10-18), VIII.F.1. (pages 26-27), and XI. (pages 51-54)."
Provided by the Wisconsin Department of Justice

Your Government Online: Independent Federal Government Agencies
Wednesday October 24, 10 - 11am
Register here
"In our third episode, we'll tour some of the many Web sites of independent federal government agencies."
Provided by the Nebraska Library Commission

Become an Expert Google Searcher in an Hour
Wednesday October 24, Noon - 1pm
Register here
"You will learn: How to cut through the clutter with Boolean logic, exact phrase matching, wildcards, and search operators like filetype, intitle, site, and "daterange"; How to cast a wider net by expanding your search to include synonyms with the ~ (tilde) operator; How to conduct specialized searches using Google's many search sites like Google News, Google Groups, and Google Blog Search; How to obtain real, confidential business plans and marketing plans; How to invoke the Google search box as a phonebook, a calculator, a measurement converter, a dictionary, a package tracker, an airline timetable, a street map atlas, and a stock ticker."
Provided by O'Reilly

Revitalize the Library Customer Service Experience from Outside In and Inside Out: Enhance Internal Customer Experience [#2 in a series of 3 webinars]
Wednesday October 24, 2 - 3:30pm
Register here
"How does what I do serve the whole? Fit into the Library mission? How do I embrace personal responsibility and accountability? What does that have to do with being a good internal customer service agent? How does what I do well and/or fail to do impact the other co-workers functions? How can I become value-added and build strong internal relationships? What can I do to prevent workplace misunderstandings?"
Provided by the Texas State Library and Archives Commission

Tech Tools With Tine: 1 Hour of Slideshare
Friday October 26, 10 - 11am
Register here
"Want a concise demo of how one tool works from a veteran software trainer with a little library context thrown in?  Well, that's our Tech Tools with Tine series!   In this Webinar, Tine will focus on Slideshare -- one of the most popular (and free) presentation and document sharing tools available today." Provided by the Texas State Library and Archives Commission Criminally Good: Cool Mysteries for Fall Tuesday October 30, 1 - 2:30pm Register here "Our mystery webinar is back and bigger than ever. Join Keir Graff, editor of Booklist Online, as representatives from Books on Tape, Five Star, Oceanview Publishing, Random House, Seventh Street, and Severn House preview the most in-demand titles from their forthcoming lists."
Provided by Booklist

Progressive Annual Fund Strategies: Pushing Your Program to the Next level
Tuesday October 30, 2 - 3pm
Register here
"Whether you have a “one-person shop” or a team of development professionals, achieving the maximum, sustainable results depends upon a clear understanding of what you need to do to get to the next level of support. This webinar will emphasize that there really are ONLY two ways to increase your (and your program’s) success: by increasing the number of people who give and by increasing the average level of support. We’ll discuss how to be truly successful – and here’s a liitle preview…you must DO BOTH! Takeaways: Strategies for increasing the number of donors; A better understanding of who your current donors are and who your future donors may be; How to expand your “pyramid”; What segmentation can do for you; How to build a case for support."
Provided by Nonprofit Webinars

Revitalize the Library Customer Service Experience from Outside In and Inside Out: Enhance Internal Customer Experience [#3 in a series of 3 webinars]
Tuesday October 30, 2 - 3:30pm
Register here
"Are your phone practices creating a springboard for positive response or a sink-hole for negative reaction? How the phone is answered and subsequently managed creates an image in the minds of customers. Create a positive impression and set a positive tone through etiquette and call management. Explore how to: answer a call; place a call on hold; transfer a call and accept transfer; take a message; research information on phone; close a call; Call management check list."
Provided by the Texas State Library and Archives Commission

Tech Talk with Michael Sauers: Reflections on Internet Librarian 2012
Wednesday October 31, 10 - 11am
Register here
"On this episode of Tech Talk, Michael will be joined by attendees from Internet Librarian 2012, held in Monterey CA, to share their experiences at the conference."
Provided by the Nebraska Library Commission

Top Seven Fundraising Tips
Wednesday October 31, 2 - 3pm
Register here
"Darian will provide concrete tips and tools for individual giving, foundation grants, corporate sponsorship, earned income, and online and peer-to-peer campaigns, plus point you in the right direction for more information."
Provided by Nonprofit Webinars

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