Serving the 21st Century Library Patron

ImageServing the 21st Century Patron is a free online WebJunction conference, scheduled for December 1 - 2, 2010.

Program topics focus on the changing needs, challenges, and opportunities related to providing customer service in your 21st-century library.

Even though registration has closed, you'll be able to access recordings and presentation slides from every program of the entire 2-day conference:

source of illustration: slide 10 from the Museums, Libraries, and 21st-Century Skills presentation